At Kiddytoys, we are dedicated to providing delightful, high-quality toys and accessories that spark creativity and learning in children. We understand that there may be occasions when you need to return or exchange a product, and our policy is designed to ensure a smooth and worry-free experience for our customers.

RETURNS

Return Eligibility:

• To be eligible for a return, the toy, game, or accessory must be unused, in its original packaging, and in the same condition as when purchased.
• Returns must be initiated within 7 days from the date of purchase.
• Personalized or customized items are not eligible for return, except in cases where they arrive defective or damaged.

Return Process:

• Before returning an item, please contact our customer service team at sales@kiddytoys.co.ke or Contact Phone +254707912364 to start the return process.
• Please provide your order number, the item(s) you wish to return, and the reason for the return.
• A customer service representative will guide you through the process and may issue a return authorization number if needed.
• Pack the item securely in its original packaging, including any accessories and documentation provided with it.

REFUNDS

Refund Process:

• Once we receive and inspect the returned item to confirm its eligibility, we will process your refund.
• Refunds will be issued back to the original method of payment.
• Please note that shipping fees, if applicable, are not refundable.
• Refund processing typically takes 5–7 business days before the funds appear in your account.

EXCHANGES

Exchange Policy:

• If you prefer to exchange a toy or accessory for a different model or color, please contact our customer service team for assistance.
• Exchange requests are subject to product availability. If the requested item is unavailable, we will notify you accordingly.

Damaged or Defective Items:

• Should you receive a damaged or defective toy, game, or accessory, please inform us within 24 hours of receipt.
• We may request photographic evidence or additional details to assess the issue.
• Once verified, we will arrange for a replacement or issue a refund based on your preference.

IMPORTANT NOTES

• Return shipping costs are the customer’s responsibility unless the item received is defective or damaged. We recommend using a trackable shipping method for the return.
• We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above.
• This Refunds and Returns Policy is subject to change without prior notice. For the latest version, please refer to our website or contact our customer service team.

WARRANTY

Some products may come with a manufacturer’s warranty. The warranty details will be outlined in the product description or provided with the item. Please refer to those instructions for warranty claims and support.

CONCLUSION

Our goal at Kiddytoys is to ensure you can shop with confidence. If you are unsatisfied with your purchase for any reason, our return and refund policy is here to support you. Should you have any questions or require further assistance, please do not hesitate to contact our friendly customer support team.